A+

Overview: This course includes everything necessary to pass the A+ Certification test sponsored by the Computing Technology Industry Association (CompTIA). Students will possess the knowledge, ability, and customer relations skills as a successful computer service technician. The course covers a broad range of hardware, software and networking technologies including:

    Hardware:

  • Identify proper procedures for installing and configuring system components and devices.
  • Diagnose and troubleshoot system problems and determine whether they're hardware- or software-related.
  • Identify safety procedures, environmental hazards, and preventative maintenance techniques.
  • Identify popular motherboards, types of memory, bus architectures, and the purpose of CMOS.
  • Define the print process and identify procedures for servicing printers.
  • Identify the unique components of portable systems.
  • Define basic networking concepts and configure a computer to function on a network.
  • Differentiate between effective and ineffective behaviors related to customer satisfaction.

    Operating System:

  • Install and configure MS-DOS.
  • Upgrade from MS-DOS to Windows 9x.
  • Configure networking in Windows 9x to support connectivity between Windows 9x computers, and between Windows
  • 9x and Windows NT/Windows 2000 computers.
  • Define the components of the Windows 9x architecture.
  • Install and configure local and network printers on a Windows 9x computer.
  • Troubleshoot Windows 9x.
  • Establish a Windows 2000-based computer network.
  • Provide administrative support to the Windows 2000 startup process.
  • Identify the primary administrative tools in Windows 2000.
  • Support networking and the TCP/IP protocol in Windows 2000.
  • Configure and maintain the two different name resolution services in Windows 2000¡ªhost name resolution and NetBIOS name resolution.
  • Customize your installation of Windows 2000.
  • Install and manage a printer in Windows 2000.
  • Manage your hard disk in Windows 2000.
  • Use Event Viewer, Performance, and Task Manager to monitor Windows 2000, and Windows 2000 Backup and the Emergency Repair Disk to troubleshoot Windows 2000.

Topics:

    Hardware:

  1. Introduction to Microcomputers
    • A Brief History of Computers
    • Number Systems
    • Microcomputer System Components and Their Functions
    • Software and Firmware
    • Tools of the Trade
  2. Safety
    • Basics of Electricity and Electronics
    • General Safety Guidelines
    • Fire Safety
    • Computer Equipment Disposal
  3. System Components
    • Power Supplies
    • ROM BIOS
    • Central Processing Units
    • System Boards
    • Memory
  4. Bus Architectures
    • What is a Bus?
    • The 8-bit bus
    • The ISA Bus
    • The EISA Bus
    • Micro Channel Architecture Bus
    • The PCI Bus
    • Plug and Play
    • Video Circuitry Buses
  5. Ports, Connectors, and Cables
    • Overview of Input/Output Ports
    • PS/2 Ports
    • Serial Ports
    • Parallel Ports
    • Universal Serial Bus Ports
    • FireWire Ports
  6. Expansion Boards
    • Drive Controllers
    • Video Cards
    • Sound Cards
    • Modem Cards
  7. Storage Systems
    • Fixed Disk Drives
    • Removable Media Disk Drives
    • Backup Systems
  8. Peripheral Devices
    • Primary Input Devices
    • Primary Output Devices
    • Other Input/Output Devices
  9. Portable Computing
    • Components of Portable Systems
    • PC Cards
    • Power Management
  10. Networking
    • Network Concepts
    • Introduction to the OSI Model
    • Network Connectivity

    Operating System:

  1. Overview of the MS-DOS Operating System
    • Introduction to MS-DOS
    • Installing and Networking MS-DOS
    • Using and Configuring MS-DOS
    • Troubleshooting MS-DOS
  2. Introduction to the Windows 9x Family of Products
    • Introduction to Windows 9x
    • Installing Windows 9x
    • Troubleshooting the Setup Process
    • Configuring the Windows 9x User Environment
  3. Introduction to Windows 9x Networking
    • Networking Overview
    • Installing Network Components
    • Using Windows 9x in a Peer-to-Peer Environment
    • Using Windows 9x in a Domain Environment
  4. Windows 9x Architecture
    • The Structure of the Windows 9x Operating System
    • The Windows 9x Registry
    • Memory
    • The Virtual Machine Manager
    • Plug and Play
  5. Supporting Printers
    • Printing in Windows 9x
    • Network Printing
  6. Troubleshooting Windows 9x
    • Troubleshooting Strategy
    • Troubleshooting Configuration Problems
  7. Introduction to the Windows 2000 Family of Products
    • Overview of Windows 2000
    • Installing Windows 2000
    • Server-based Installation
  8. The Windows 2000 Boot Process
    • Examining the Windows 2000 Boot Process
    • Troubleshooting the Boot Process
  9. Windows 2000 System Administration Basics
    • System Administration in Windows 2000
    • The Windows 2000 Registry
  10. Introduction to Networking with TCP/IP
    • The Microsoft TCP/IP Protocol Suite
    • IP Addresses and Address Classes
    • Network and Host Addresses
    • Troubleshooting TCP/IP Addressing
  11. Name Resolution Services
    • Host Name Resolution Methods
    • NetBIOS Name Resolution Methods
  12. Customizing a Windows 2000 Installation
    • Installing New Hardware
    • Customizing Windows 2000
    • Adding and Removing Software and Operating System Updates
  13. Managing Network Printing
    • An Overview of Windows 2000 Printing
    • Administering Printers
    • Web-based Printing in Windows 2000
  14. Managing Hard Disks and Partitions
    • Creating and Managing Partitions on Basic Disks
    • Dynamic Disks
    • Disk Defragmentation and Compression
    • Managing Encryption
  15. Monitoring and Troubleshooting Windows 2000
    • Working with Event Viewer
    • Monitoring Performance
    • Optimizing Windows 2000 Performance
    • Protecting Against Disaster



¡¡